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This is a Project done for personal research, there is no direct involvment with the brand SISTIC

Design Responsive Website and App through UX Design, UI Interface Design,  User Research, Customer Journey Mapping, Service Blueprint, Business Model Canvas, Affinity Mapping

Focused on Information Architecture and User Research


Heuristics -  Information Clutter, Visual Hierarchy 


Customised Interface, Focus on Search function, Easy booking process

Current Site Highlights

Redesign Additions

 Through User Interviews and Usability Testing 

Persona and Customer Journey Mapping along with Service Blueprint

Affinity Mapping 

Feature Priotisation

Clear visual hierarchy and Personalised Interface Design

Simple and linear process flow for a better user experience.

Why we chose to concentrate on App Redesign first?

From User Research, we found


Users still dont book their SISTIC ticket on the Website, we saw opportunity here

SISTIC Objective

Connecting People
to Entertainment

Other than ticketing, making it a browsing platform

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